Castle Biosciences Help

JOB DESCRIPTION / COMPANY INFO

Can I get more information and/or details about this job (Example: pay, hours, Company phone number)?

Chat support is only here for technical support. You will need to contact the company to find anymore company or job information. We are unable to give out company contact information.

EDITING AN APPLICATION

I submitted my application for an opening, but now I need to make changes to it. How do I edit a submitted application?

Once you have completed and submitted your application to the employer, you are unable to edit the application. If you have additional details to provide the employer, please contact them directly. They will be able to notate the application with the updates. Contact details can be edited in My Account under Update Job Profile.

RESUME SECTION

The resume section is not marked as checked even though I have uploaded a resume.

If you have already uploaded a resume and the section is not stating completed, also try copying and pasting your resume in the text box.

My copy/pasted text resume will not save.

You cannot have HTML formatting or special characters in your copy and pasted text. You can try saving it into a Word document in order to remove all the formatting and then try copying it from there. Also, go through the text and remove all the special characters.

My resume will not upload.

You can only upload documents that are saved as DOC, DOCX, TXT or PDF. Make sure you have saved it in one of the above formats and that the file name ends in one of the above formats (Example: resume.doc). Ensure that your file is 10MB or smaller. If it is too large, you will need to shorten it or save it as more than one document with each being 10MB or less.

VIEWING ISSUES

I am not seeing the screen correctly or some information or instructions seem to be missing.

Most likely you are using an older browser. You will need to upgrade to the latest browser (Example: Internet Explorer, Firefox, Chrome, etc.). You can also try clearing the cache by refreshing your screen 3 or 4 times.

SAVING INFORMATION

If I log out, will the information I already entered be saved?

Yes, you can log out any time before you have fully submitted your application and you will be able to log back in and make changes and complete your application at a later time. You will need to remember your email and password. Once your application has been fully submitted you will not be able to log back into the same job application.

I cannot save my edits that I have made to the previous employment section. I only see the options to go to the next section or return to a previous section.

Once you make your edit, please click out side of the fields in the blank white space. This will allow the "save" button to appear.

I have filled out the sections, but the system is not allowing me to save or move forward.

Your session has likely timed out. Please log out, close down your browser to clear the session, reopen your browser, and then log back in. All of your information will be automatically saved.

LOGIN INFORMATION

The new password sent to me isn't working

Your browser may be remembering your old password. You will need to clear your browser cache and try entering it again or try it in a different browser.

I can't remember my password?

You can click on the "Forgot Your Password" button in the "Returning User" box and an email with a new password will be sent to you. You can login in the Returning User Box with your email and the new password. You can then change your password as desired.

I am trying to Create a New Account and it keeps stating my "Email Exists. Please Choose Another".

This email is already in use. If you remember your password, you will need to login as a Returning User rather than create a new account. If you do not remember your password, you will need to click on the "Forgot Your Password" button in the Returning User box and an email with a new password will be sent to you. You can then login in the "Returning User Box" with your email and the new password. You can then change your password as desired. We support thousands of clients and you may have applied for a different company using your email address. You can create an account with a different email address or request a free one by clicking on "No email address? Click here for a free email address"

I am trying to create a new account and I keep getting the error message "The highlighted fields need to be completed before you can proceed".

Make sure you have filled in every single field. If you do not have an answer to put in a box just add an "N/A".

REFERENCES

What is meant by "Professional References"?

Professional references are people that you have worked with on a professional or volunteer basis. This typically does not include friends and family. If you don't have any you will still need to fill in each field with the best answer you have or a "N/A".

EMPLOYMENT HISTORY

I don't have any previous employment. How should I answer these questions?

Answer them as best you can using past volunteer experience etc., or fill in each blank with a "N/A".